For facilities & cleaning

Sites cleaned, assets maintained, proof in the data.

Soft-services contractors, hard-FM providers and multi-site cleaning firms — Praci ties the cleaner, the supervisor, the building owner and the procurement team into one workflow with attendance, tasks and KPIs in plain view.

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Now · 24 active sites
On track SLA at risk Breach
The facilities reality

The problems Praci is built for.

Three things that wake up operations managers in this sector. Each one becomes a screen, not a fire-drill.

01

SLA breaches you find out about from the client.

How Praci helps Praci alerts you when a check-in is missed, when a scheduled task slips past tolerance, or when a periodic deep-clean is overdue. You hear about it before the client does.
02

Buildings with shifting standards and no audit trail.

How Praci helps Inspection sheets, area audits and photo evidence are captured against the work order. When the office manager queries "did anyone actually clean the third-floor washroom on Friday?", the answer is on screen in two clicks.
03

Mobile teams that are hard to coordinate.

How Praci helps Praci shows where every operative is, what they're scheduled to do next, and whether they're on track. Reassignments happen on the app, not over six phone calls.
How it works in facilities

Built for the way facilities actually runs.

Not a generic workforce tool with industry skinning. Each workflow below was shaped with operators in the sector.

Scheduled and reactive work

Daily cleans, reactive call-outs, one rota.

The 6am office clean and the 2pm spillage call sit on the same schedule. Praci routes reactive jobs to the closest available operative, captures the work, and times it against the SLA — so the next contract review is a conversation, not a fight.

  • Periodic schedules (daily, weekly, monthly, quarterly deep-cleans)
  • Reactive job dispatch with SLA timers
  • Per-area and per-asset task lists
  • Photographic evidence on completion
Now · 24 active sites
On track SLA at risk Breach
Assets and PPM

Every asset, every visit.

Hand dryers, fire extinguishers, AHUs, BMS panels, lifts — every asset has an ID, a history, and a planned maintenance cycle. Engineers scan, log, and complete from the app. The CAFM headache, without the CAFM bill.

  • QR/NFC asset tagging
  • PPM schedules with engineer assignment
  • Parts used and labour time per visit
  • Asset history visible to client and contractor
PPM · Cooling tower 03
Cooling tower 03 · West roof
12 Mar · Belt replaced · 47 min
04 Feb · Quarterly PPM · clean
18 Jan · Vibration alert · resolved
Next: 14 Apr
KPI reporting on tap

The monthly report is already built.

Hours worked vs. contracted, SLA hit rate per site, reactive job response times, audit scores — your client sees a live dashboard, not a deck assembled the night before the QBR.

  • Per-contract KPI dashboards
  • Live SLA hit-rate vs. target
  • Client-facing portal with appropriate visibility
  • Auto-generated monthly service reviews
QBR · April 2026
SLA hit rate
98.4%
▲ 1.2 vs March
Reactive avg.
42 min
▼ 6 min vs March
Live SLA
tracking per site, not month-end estimates
Every task
evidenced with check-in and completion data
Client portal
with the right data, not all the data
Our retention conversation went from "trust us" to "look at the dashboard." That changes the relationship.
Pilot customer · Soft-services contractor

Ready to see Praci on your operation?

Book a 20-minute walkthrough tailored to facilities, or join early access to get hands-on as new AI features ship.